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NetSuite Cloud ERP for Retail & eCommerce

NetSuite’s solution for retail allows you to build your business around your customers regardless of channels.

Today’s consumers are more demanding than ever. They want to shop whenever and however they please through any channel — without sacrificing choice, convenience or price.

Establishing an effective omnichannel strategy can deliver substantial and tangible results for your retail business.

Cloud ERP for Retail & Commerce

Built for retail. Deliver the ideal customer experience across all channels with a single platform.

Real-time global inventory and order management. Create a buy-, return- and fulfill from anywhere experience.

Unified omnichannel commerce. Provide a consistent shopping experience and build strong customer loyalty across web, mobile, in-store and call-center channels.

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Key Features

  • Financial Management
  • In-Store POS
  • Customer Relationship Management
  • Inventory and Supply Chain
  • Order Management
  • eCommerce

Financial Management

Real-Time Financials and Accounting 

Know your numbers across all store locations, marketplaces and eCommerce with a proven financial management system that helps you to understand profitability and grow your business.

Improve Insight

Gain real-time access to the financial and operational performance of your retail business.

Improve Operations

Automate transaction flow and reduce manual data entry to eliminate errors and improve time to value.

Manage Risk and Compliance

Maintain compliance with applicable accounting standards while establishing control and enabling audit trails.

In-Store POS

Transform the In-Store Experience

Enable your sales associates to engage with customers anywhere in the store with a mobile POS device that helps you accelerate the transaction process, while delivering personalized customer service.

Empower Sales Associates

Access customer insights like customer preference, interaction and transaction history to provide more personalized recommendations.

Provide Cross-Channel Fulfillment

Offer shoppers a combination of cross-channel order and fulfilment options, like buy online pickup in-store or buy online return in-store, so they can choose from where they order, receive and return products.

Save the Sale

Increase profitability with more product choices and better convenience with an ‘endless aisle’ of goods.

Customer Relationship Management

Consistent and Relevant Customer Experiences

Give everyone who interfaces with customer—sales, support and service—access to real-time customer data such as preferences, transactions and interactions to enable them to provide consistent service experiences across touchpoints.

Automate Multi-channel Marketing Campaigns

Create, track and analyze multi-channel marketing campaigns—including email, direct mail, and events—in a single application and measure performance in real time.

Improve Customer Satisfaction

Create and automate case management processes, so customers can submit cases online, review the status, and reply with follow-up communications.

Accelerate Case Resolution

Expedite resolution time by assigning, managing, and routing customer support cases from multiple communications channels, including phone, fax, email and web.

Inventory and Supply Chain

Manage Inventory and Supplier Relations More Effectively

Optimize the use of your inventory, reduce handling costs, optimize cash flow, and deliver products to your customers when and where they want them.

Centrally manage inventory across multiple locations/selling channels.

Optimize inventory levels and minimize stockouts with demand-based planning, taking into count historical demand, sales forecasts and seasonality.

Boost profitability by managing inventory more efficiently with company-wide inventory visibility.

Reduce shipping costs due to unplanned replenishment.

Decrease the cost of goods sold (COGS) by minimizing the number of times an item is physically moved while in the warehouse.

Minimize discounting and write-offs for slow-moving and obsolete inventory.

Order Management

Buy Anywhere, Fulfill Anywhere, Return Anywhere

Ensure consistent, efficient order management across all channels and fulfilment options throughout the order life cycle, enabling businesses to deliver on customer expectations and boost profits.

Increase revenue and customer lifetime value with cross-channel inventory and order management, and flexible order fulfilment options.

Increase on-time delivery.

Reduce shipping costs by setting rules to ship from the closest location.

Deliver seamless cross-channel interactions with a 360° view of customers.

Save the sale by empowering employees with enterprise-wide inventory visibility and fulfilment from wherever inventory is held.

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eCommerce

Deliver Engaging Shopping Experiences

Since eCommerce is natively unified with your back-office systems, a single source of customer, order, and inventory data is used to power your website to provide a more relevant and engaging online experience.

Any Device

Create content once and automatically adjust site screen sizes and capabilities for different devices with responsive design.

Increase Conversions

Boost sales with flexible promotions and relevant product recommendations based on merchant-driven rules like browsing behaviour or best sellers.

Improve Customer Satisfaction

Give shoppers easy access to manage their accounts, track order status, request returns and submit inquiries without having to call customer support.

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