What is NetSuite Field Service Management?
NetSuite Field Service Management software revolutionises the way field service companies operate, enabling them to optimise efficiency, minimise costs, and enhance customer satisfaction. With the convenience of drag-and-drop scheduling and dispatch, job assignments become a breeze, while a cutting-edge mobile app empowers field technicians with on-demand access to crucial information, regardless of their location. By seamlessly integrating inventory management, preventive maintenance, and customer asset management, NetSuite Field Service Management offers a comprehensive solution that transforms field-to-office communications, cultivates unwavering customer loyalty, streamlines administrative tasks, maximises profitability, and propels business expansion.
- Scheduling and Dispatch
- Mobile App
- Asset Management
- Inventory Management
- Billing
- Analytics & Reporting
Scheduling and Dispatch
Easily create service orders from NetSuite cases, sales orders, projects or against customer assets. The drag-and-drop schedule board provides a clear view of your team’s availability, letting you make efficient decisions about scheduling and dispatching your teams to jobs.
Mobile App
The mobile app gives field technicians access to all the information they need from anywhere at any time on their preferred device. Technicians can view all job details as well as customer and asset history, eliminating time wasted making calls back to the office for missing information.
Asset Management
Have one place to manage fixed assets customer assets, and sub-assets, providing full visibility into asset hierarchy, historical usage, and maintenance. Monitor each asset from installation and commissioning to decommissioning or sale. Track and manage asset costs at every stage, including manufacturing, bill of materials, warranties, and more. Automate warranties and set up preventive maintenance calls. Analyze metrics for failure rate, labor utilization, and more.
Inventory Management
With NetSuite’s centralized inventory management, you can easily and accurately track truck stock and van inventory. You can increase first time-fix rates and eliminate secondary truck rolls by always having the right inventory. Inventory can be consumed and monitored from the field using the mobile app to update inventory records—no need for double data entry. Automated inventory management helps ensure maintenance tools kits are fully stocked, and all parts and equipment are available to meet customer service requirements. Automated tracking reduces inventory leakage and eliminates write-offs due to lost or missing components.
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Billing
Tie work in the field to sales orders and invoices in NetSuite. Automatically generate invoices based on work done and inventory used in real-time, ensuring accurate billing and reduced errors. If you have recurring jobs, set up automatic invoicing and payments.
Analytics & Reporting
Consolidated data within one system gives you meaningful operational intelligence to drive revenue growth through expediated decision making and planning. Determine the profitability of every job, customer, service contract, or technician. Track improvements against key performance indicators.
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